Enterprise Solutions

The global market brings new challenges for every business nowadays. Ever increasing competition and rapidly changing markets require businesses to stay alert, react quicker and perform better. Our solutions help clients to drive business value from technology investments and capitalize on increased sales opportunities, cost efficiencies, new revenue stream generation and enhanced communications with customers, partners, suppliers, employees.

Hcitek enables businesses to get a new competitive edge delivering robust internet solutions in the following domains:

• Enterprise Content Management
• eBusiness
• B2B and B2C eCommerce
• eLearning

In all our projects we are focused on partnering with our clients. We thoroughly study your particular business requirements to define an appropriate solution. We couple our technology competence with business domain knowledge and expertise to deliver solutions that meet the unique requirements of your industry and business.

Our efficient project management methodology, proven delivery model and customer-oriented approach guarantee every project's success.

Enterprise Content Management

Effective knowledge and information sharing is vital to any organization. Content management solutions are intended to help businesses manage and distribute information faster and more efficiently.

Whether it is a corporate website to communicate with your clients and general public, an intranet knowledgebase system for employees or a multi-level extranet for your partners, Hcitek will provide you with a robust and easy-to-use solution to communicate over the Web. Understanding clients’ processes and taking into consideration their immediate and future needs we provide the "right-scale" solutions for:

• Content Management Solutions
• Web Content Management
• Document Management
• Knowledge Management
• Media and Digital Asset Management
• Business Process Management
• Collaboration

Depending on your requirements we integrate a set of modules that provide a new level of information control and help you manage your data effectively.

eBusiness

Growing demand on quality and comprehensive software solutions for Web-based business initiatives has changed the requirements that service providers and product suppliers make to eBusiness applications. Pure technology is no longer sufficient for making an eBusiness solution right for a business. That is why our custom eBusiness solutions development services are not mere technological components assembling but thorough stage-by-stage process that includes our clients’ business analysis, determining the points that need technological impact, identifying the right programming means, development of the application, and systems integration.

Customer Relationship Management (CRM)
Understanding that effective customers’ relationships management is the primary asset of any business, Hcitek is focused on development of CRM applications that tailor all aspects of interactions a company can have with its customers into a convenient and efficient framework that has the following features:

• Streamlined lead management, leads qualification, sorting and scoring
• Multiple users types and configurable security roles
• Advanced facilities of customers behavior tracking and analysis
• Comprehensive events scheduling, data mining, analytics and reporting tools
• Integrated telephony, IVR, Web and wireless communication channels
• Web-enabled access to the system

Knowledge Management
Making timely and informed decisions is one of the most important business success factors. Knowledge management systems are intended to help businesses collect, store, process, and disseminate information faster and more efficiently, improving the quality of inner business communications and levels of apprising. We use the following technological advances to develop a comprehensive suit for an enterprise data gathering, organizing, sharing and workflow streamlining:

• Data entry templates, OCR and scanning automation, support for voice, graphic and video data entry formats
• Data organizing facilities including cataloging, filtering, linking and robust data search tools
• Data collaboration algorithms for diverse databases integration, data compacting and mining
• Multiple levels of information access and user roles
• Web-based access to document libraries and data management tools

Workflow Management
Resultant management and ongoing control over business processes is the way that leads to increased business efficiency, improved customers’ satisfaction, and reduced costs. Hcitek provides thorough workflow management solutions for business processes specification, execution and control that involve the following options:

• Coordination of all business processes into the single interface
• Tailoring diverged data into corporate-established formats
• Unification of communication processes
• Robust data structuring, archiving, retrieval, routing, sharing and searching facilities
• Event-driven, proactive scheduling and alerting tools

B2B and B2C eCommerce

eCommerce is an essential part of your business success in today's fast growing global economy. It is not even a question of stepping ahead of the market but not to fall behind it.

Hcitek provides complete eCommerce solutions from eShops to integrated eCommerce systems tailored to customer's business needs. Hcitek has extensive experience and offers development of any kind of eCommerce applications with comprehensive features:

• Dynamic Product Catalogs
• Secure Ordering Management
• Payment Systems Integration
• Shipping, Taxing Systems
• Merchandising & Inventory Management
• Customer Tools & Services
• Online Auction Mechanisms
• Procurement Management
• Sales Analysis & Site Tracking

Hcitek develops solutions that are both functional and scalable for your operation. Our eCommerce systems combine a stimulating shopping experience with an advanced back-office management making online buying and selling simple for you and your customers.

eLearning

Using information technologies in the learning process has become the measure of innovation and effectiveness of an educational approach. We realize the need of progressive educational services providers for stable, efficient and flexible eLearning solutions. Therefore, at Hcitek we invest time and efforts into driving the assets of technology to development of eLearning products that enable effective knowledge propagation and transforming learning into an exciting and engaging experience.

Custom Courseware
Depending on specific needs of a training process, we supply our solutions with a comprehensive set of options for effective content delivery and management:

• Ready-to-deploy custom templates that ease online learning content building and migration
• Facilities for integration of any type of existing training material created with the help of Flash, MS Office, Adobe products and other tools
• Support for various information presentation methods, including text and media illustration, animation, simulation, audio and video
• User-friendly time-saving content management options
• Advanced scheduling features for better course planning, content delivery and changing

Testware
Hcitek testing systems development process is oriented at providing a complete framework for online tests building, delivering and scoring. The testware that we develop may include the following options:

• Customized test bank organizer that facilitates tests creation and structuring
• Advanced options for questions randomization
• Instant feedback options for organizers and participants interactions
• Adaptive scoring subsystem based on question grouping and test structure
• Database storage of students’ information and testing results

Students Information Systems
Focusing on requirements that educational organizations has to students’ data management, Hcitek provides full-functional information systems that embed the following options:

• Handy tools for students’ records creation and administration
• Robust attendance, progress, grades and other statistics tracking, analysis and reporting subsystems
• Schedule builder for effective courses and events scheduling, eliminating possible time and resources conflicts
• Integration with existing eLearning facilities and solutions

Interactive Content and Applications
We use the following technological facilities to ease the understanding of complex products and concepts via interactive content delivery:

• Design of simulations close to real time actions and consequences
• Wrapping existing content into interactive suit and embedding tools for custom interactive content making
• Audio and video materials integration and management facilities
• Creation of PDA versions for interactive media